Reacting To Change: Human Resource Management Training

By David Shoemaker I.

Times are changing and it has become necessary to conduct human resource management training. The reason is not because operations have changed, but that the attitudes and morale of employees have shifted. The role of HR is no longer strictly operational, but now deals with social issues in the workplace as well. Although the human resources process has worked for years, a problem has now developed in the way employees are reacting to it. Enthusiasm seems to have decreased and both managers and employees are unhappy with some part of the human resources process.

When experienced people have a problem at hand, they likely want to make their outcome simpler, more effective, or more logical. From their experience and from listenting to others they also gather operational knowledge, which provides them with more ideas. They want someone to listen, to validate their ideas, and to give their ideas a chance.

In your role as a manager, you have to be careful not to ignore their ideas and avoid change. If you do, you will continue their frustrationand set the standard that you wont listen to their ideas in the future. Although there are a lot of innovative ideas floating around, they will not come to you on their own; you need suggestions from others.

Ask questions often and form channels for ideas to be presented and talked about. Interact with your employees about the process of forming ideas, on other employees productivity, on the department, and on the organization. Your human resource management training skills will be improved if you take these initiatives. Additionally, allow employees to help you recognize difficulties in using their ideas, and develop options for overcoming challenges. Do not hesitate to test some of their ideas and try ideas of limited scope to build confidence that you are open to accepting input. Discuss implementation with others prior to testing to continue to perfect the idea, to improve its chances for success, and to show that good ideas will get executed. The more they learn about the big picture, the more realistic and valuable their ideas will become to you and to the overall productivity of the organization.

A human resources training course may suggest you make changes to your employees work style or environment. However, change can be uncomfortable, especially if there isnt a defined reason for it. Trying to independently change everyones work style or environment only upsets them and can result in retaliation. Instead, try and discover what they want changed in the workplace and make those suggestions your top priorities.

To avoid the problem, explain to employees how and why you are going to make changes. If its an unavoidable change, then announce it with as many details as possible as soon as you can, and accept all questions. If your decision is to improve something in the work environment, then present the idea at a staff meeting. Be prepared to make some alterations to the plans in order to keep employees content and happy. They will be far more likely to support the change if they think they had some influence on it. Once they feel that their input has been implemented, they will feel more comfortable in the future to offer ideas. Human resources training will make you a more effective leader and make the transition of change much simpler.

About the Author: David Shoemaker is Vice President of Learning Solutions and Innovation at eCornell. For more information on

human resource management training

,

human resources training

, or eCornell, please visit http://www.eCornell.com

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